1. Introduction

At The Elite Hotels, we are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website or use our services.

2. Information We Collect

When you interact with The Elite Hotels website or services, we may collect the following types of information:

📋 Personal Information

• Full Name

• Contact Number

• Email Address

• Date of Birth

• Address

• Government ID Details (Passport, Aadhar, Driving License, etc.)

🖥️ Usage Data

• IP Address

• Browser Type and Version

• Pages Visited

• Time and Date of Visit

• Referring URLs

💳 Booking Information

• Booking Dates

• Room Type

• Payment Information (processed securely via third-party payment gateways)

• Special Requests

3. How We Use Your Information

We use your data for the following purposes:

• To process your booking and reservation requests.

• To verify your identity and eligibility during check-in.

• To provide better services and customize your experience.

• To communicate booking confirmations, updates, and promotional offers (if opted in).

• To comply with legal requirements and regulations.

• To improve our website and customer service.

4. Data Sharing and Disclosure

We do not sell or rent your personal data to third parties. However, we may share your information in the following cases:

• With our trusted third-party service providers (e.g., payment processors, booking platforms) to facilitate your booking and stay.

• As required by law, in response to valid government requests or legal processes.

• To protect the safety, rights, and property of The Elite Hotels, guests, or others.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. All payment transactions are securely processed using industry-standard protocols.

6. Retention of Data

Your personal data is retained only for as long as necessary to fulfill the purpose for which it was collected or as required by applicable law. Upon request, we can delete your personal data, except where retention is required for legal compliance.

7. Non-Refundable  Policy

• All bookings are non-refundable.

• Date change is allowed once without penalty, up to 24 hours before check-in

8. Changes to This Policy

We reserve the right to update or modify this Privacy Policy at any time. Changes will be effective immediately upon posting on the website. Please check back regularly for any updates.